How do I create a shipping label? 


It’s easy to create a shipping label for your order! Once an item is ready to be shipped, go to your Sales page. Find the order. You will see I have marked the items as Invoiced and Paid. 



Now click the blue Shipping button under the customer information. 


A pop-up screen will appear where you can see and add your Sonlet Bucks, enter the weight of the package, as well as select the package you would like to send. 




On your Sales page, you will see a dropdown arrow next to the blue Shipping button. Here is an example Sonlet Shipping label you can use to setup your printer.  You can select to download the PDF to print, check on the tracking for the package, or send an additional tracking email. Automatic tracking emails are sent by Sonlet when the USPS marks the package as “In-transit” and “Delivered.” 



Tutorial Video https://www.useloom.com/share/a820b31faa774d259b2abf117e77871b


Can I void or refund a label? 


Yes! Go to your Shipping page. You will see a list of all of the labels that you have created. 


Click the Menu button to the left of the label you would like to refund. Once you have clicked Refund Label, the label will be crossed out on the list, and the postage fee will be returned to your Sonlet Bucks. 




Tutorial video: https://www.youtube.com/watch?v=oOTifcEIovg&feature=youtu.be


 

Can I create a Return Label? 


Yes! Go to your Shipping page. You will see a list of all of the labels that you have created. 



Click the Menu button to the left of the label you would like to create a return label for. 



Once you click Create Return Label, a pop-up will appear which will allow you to see the cost of the return label, and give you the option to purchase the return label. 



Tutorial video here: https://www.youtube.com/watch?v=F3ompZEvQzs&feature=youtu.be



Can I create a label for an item not on my Sales page? 


Yes! Go to your Shipping page. In the top right corner you will see a button to Create Label. 



You will be given a screen to enter the customer name and address. Then click Next.



You will then be take to a screen where you can purchase the label.


 


Tutorial video https://www.youtube.com/watch?v=h0d1odEd8nw&feature=youtu.be


Can I create a Scan Form?


Yes! Go to your Shipping page. You will see a button to Create Scan Form at the top of the page. Select the orders you would like to include in the Scan Form, then click Create Scan Form. 





Tutorial video https://www.youtube.com/watch?v=FEguSwvrMow&feature=youtu.be


How do I send Tracking emails? 


Your customers now receive automatic shipping status updates when the USPS updates the status of your shipments as "In-transit" and "Delivered".  Automatic shipping status updates are sent to customers for all labels printed from the Sales page.  You can also send manual shipping tracking emails from the Sales page and the Shipping page.


A pop-up will appear with the Tracking Email message. You can alter the message as you like. Be sure to include the information in the curly brackets. ex. {customer}. This is where Sonlet will populate the information specific to your order. 


Tutorial video. https://www.youtube.com/watch?v=wWACa4UwTpA&feature=youtu.be