How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Facebook - Sonlet
Facebook Posting Questions
How do I Post my Items to Facebook? (Video)
Does Sonlet Post to Event Pages?
How do I Add the Claim Link? (Video)
Can I Post Without a Link?
Can I Delete Old Claim Link Messages?
See all 26 articles
Schedule Facebook Posts
How Can I Check if I Scheduled my Items to Post at the Right Time?
Is the Scheduled Time when the Item Should Appear?
Can I Edit the Time of a Queued Post?
How do I Cancel Queued Posts?
My Item Sold outside of Sonlet before it was Queued to Post, will it Post?
See all 6 articles
Refresh Sold Comments
How do I Refresh Sold Comments?
Sold Comments Report
Will Items with Sold Comments be Automatically Moved to Sales?
How do I Remove Old Comments?
How Long Does Refreshing Comments Take?
Removing Photos from Facebook
Cancel Selected Listings vs. Delete Facebook Photos for Selected
Delete Photos from Facebook (Video)
Remove from One Group, but Leave them up in Another
How can I Delete my Sold Items?
Can I Schedule my Items to Delete?
See all 8 articles
How Do I Use SmartPost? (Video)
SmartPost Cannot Find my Inventory
SmartPost and Duplicates
Create Empty Albums
No Albums on SmartPost
See all 7 articles
Can't Find Blue Facebook Login button
How to Find Item ID's?
What does "It looks like you were misusing this feature by going too fast" mean, and how do I fix it?
My Facebook groups/albums aren't pulling up on Sonlet
See all 24 articles
Facebook Doctor (Video)
Facebook CleanUp Feature (Video)
What is Facebook CleanUp?
"No Albums" message using Facebook CleanUp
"Get Request" Error Message.
Connect Sonlet to Facebook
How do I connect my existing Sonlet account to my Facebook login?
How do I create a new account using my Facebook login?
How can I use the "Login with Facebook" feature with multiple Sonlet accounts?
How do I disconnect my Facebook login from my Sonlet account?
Feature Suggestions - Sonlet
Shipping - Sonlet
Sonlet Shipping (Video)
Shipping Plan FAQ
How Much does a Shipping Plan Cost?
What Printer is Compatible with Sonlet Shipping?
Shipping How To's (Video)
See all 23 articles
Videos - Sonlet
Customer Sonlet Party
Integrations - Sonlet
About Consultant Aide
Contact Consultant Aide
Support for Consultant Aide
Mobile Text Alerts
Customer Loyalty Tracking
Loyalty Rewards Program
Loyalty Rewards (Video)
Can I apply rewards to my customers' rewards cards for past purchases?
Loyalty Rewards Link
Social Media Marketing Tool
General - Sonlet
How do I Add New Inventory to Sonlet? (Video)
Bulk Add Inventory (Video)
Multiple Item Images
How Do I Completely Delete My Inventory from Sonlet?
See all 19 articles
Is There a Waitlist for Sonlet?
How Do I Sign Up?
Unable to log into account
How Do I Switch My Customer Account to a Consultant Account?
How do I reactivate my account?
See all 16 articles
Sold Outside of Sonlet
How do I mark items Sold Outside of Sonlet?
Can I Mark Multiple Items as Sold Outside of Sonlet?
Specify Facebook Group
Add to a Recent Order
What are the Pricing Tiers?
How do I change my Plan?
Can I Have Customers Shop Who Are Not on Facebook? (Video)
How do I Create a Sonlet Party? (Video)
How do I add my items to a Party?
Add to multiple Parties at once
See all 30 articles
Can I download my photos out of Sonlet?
Using QR Codes: Tutorial (Video)
My QR Codes Are Not Printing Correctly, What Should I Do?
Do the QR Codes Print in Order?
Do QR Codes Change When Items are Edited or Removed From the Listings Page?
See all 6 articles
Finance Tool Tutorial Video
How Do I Print a Profit/Loss Statement?
How can I View my Monthly Sales for Previous Months?
Money spent on Shipping labels?
Common Error Messages
413 Request Entity Too Large
#200 Requires Extended Permissions
Unsupported Post Request
It looks like you were misusing this feature by going too fast
Customers using Sonlet
I Haven't Gotten My Invoice
I Never Received My Item
Report Incident (Fraud)
How to collect payment with Sonlet?
How to collect payment for orders on Facebook
How to collect payment when selling in a multi-consultant Party
How to connect your bank account to Sonlet
How to collect shipping expenses with Sonlet
See all 7 articles
Shopify - Sonlet
Installation and Troubleshooting