Account Questions

Is There a Waitlist for Sonlet?
There is currently no waitlist to sign up for Please go to and sign up for an account there.  We are happy to have you aboard!
Fri, 14 Sep, 2018 at 10:39 PM
How Do I Sign Up?
To sign up with an Sonlet account, simply go to, and sign up for an account. Click Sign Up in the upper right corner of the Sonlet screen.  ...
Fri, 14 Sep, 2018 at 10:47 PM
Unable to log into account
Be sure you are using your Sonlet username, not email address, with the correct capitalization.  Remember that the username and password are both case sensi...
Fri, 6 Apr, 2018 at 11:34 PM
How Do I Switch My Customer Account to a Consultant Account?
We are so glad you have decided to be one of our consultants!  If you have a new Sonlet account, you can switch your account to a Consultant account by clic...
Fri, 14 Sep, 2018 at 10:51 PM
How do I reactivate my account?
If you would like to reactivate your account, please email our Support Team at with your Sonlet username, and we would be happy to take c...
Fri, 6 Apr, 2018 at 11:37 PM
How do I Fill Out my Bio info and Add my Picture?
These can both be done by going to your account Settings. To get to your Settings, click the little down arrow next to your username in the top right corner...
Wed, 10 Oct, 2018 at 10:59 PM
How Do I Change My Username?
If your username is incorrect, or you would like to change it for any reason, please send us an email at with your current username and t...
Fri, 6 Apr, 2018 at 11:41 PM
Do Customers Need to Create an Account to Claim an Item?
A customer does not need an account to claim items through Sonlet.  They may shop as a guest. However, if they would like to keep a history of their orders,...
Mon, 15 Jan, 2018 at 11:18 AM
Why did my subscription renewal fail?
Every month, our payment processor, BrainTree, automatically bills the credit card that you have on file for your monthly subscription to  If fo...
Fri, 6 Apr, 2018 at 11:42 PM
How Do I Cancel My Billing Subscription?
If you would like to cancel your account, first, we are sorry to see you go!  We value each of our consultants. Please be aware your cancellation will be ef...
Wed, 10 Oct, 2018 at 11:02 PM