Account Questions

Facebook profile connected to another Sonlet account
You may get an error message that your Facebook profile is already connected to another account. Sometimes old accounts (Customer and Consultant) are forgot...
Wed, 10 Oct, 2018 at 11:04 PM
Text Notifications
You can opt to receive when a customer has claimed an item, or clicked Done Shopping.  You can opt to receive these notifications in your account Settings. ...
Wed, 10 Oct, 2018 at 11:07 PM
I am a Customer, why is it asking me to pick a Plan?
If you are a customer, but your account is not prompting you to pick a Plan, you may have inadvertently selected a Consultant account. Please send us a tick...
Wed, 10 Oct, 2018 at 11:48 PM
No Password set up
If you are getting a message that says there is no password set up on your account, this means that you signed in through Facebook and do not have a passwor...
Fri, 16 Nov, 2018 at 7:11 PM
Disable Anonymous Claims
Sometimes there is a concern with anonymous users abusing claiming in Parties or leaving inappropriate or abusive notes and messages when claiming. You can ...
Fri, 30 Aug, 2019 at 11:22 PM
Companies Supported by Sonlet
With a Sonlet supported company, we make it easy to find and add inventory items to your account made by that particular company.  However, Sonlet can be us...
Fri, 30 Aug, 2019 at 11:25 PM