Troubleshooting
Thank you for reaching out to our Support Team! We are dedicated to helping you as swiftly as possible. The Sonlet Support Team can be reached through the...
Sat, 7 Apr, 2018 at 12:22 AM
If you cannot find your blue "log in" button to link with Facebook, the best option would be to try a different browser. Sometimes Facebook is tr...
Sat, 15 Apr, 2017 at 2:04 AM
If the item is on your Inventory page, you can find the item ID by selecting the item on the page. Click the More button under the Actions header. Click E...
Thu, 10 Jan, 2019 at 9:08 PM
This is an error message returned by Facebook when they determine that you're doing something too "fast". This "something" is gener...
Fri, 23 Jun, 2017 at 8:48 PM
In order to populate your Facebook groups and albums, Sonlet needs to communicate with Facebook on your behalf. In order to do this, you must authorize the...
Wed, 10 Oct, 2018 at 11:31 PM
If you are scheduling a post, and it posts immediately, be sure to check that you have selected and highlighted the appropriate date, including month and ye...
Sat, 15 Apr, 2017 at 2:06 AM
You'll need to make sure that the group you want to post in has the Sonlet app installed before posting to Facebook. This is a new requirement from Face...
Sun, 23 Sep, 2018 at 7:18 PM
Background Some users have reported having sold items popping back up on Facebook (sometimes long after they've sold). Our engineering team has spe...
Mon, 15 Jan, 2018 at 12:07 PM
Facebook orders their items by when they were added. So if you add your new items to an existing sale, the items will be added at the end of the group, not ...
Sat, 15 Apr, 2017 at 2:07 AM
The problem shows up when an anonymous (not logged-in) shopper uses the done shopping button. It sends emails out for all of their previous claims as well....
Wed, 10 Oct, 2018 at 11:32 PM