Troubleshooting

Contact Support
Thank you for reaching out to our Support Team!  We are dedicated to helping you as swiftly as possible. The Sonlet Support Team can be reached through the...
Sat, 7 Apr, 2018 at 12:22 AM
Can't Find Blue Facebook Login button
If you cannot find your blue "log in" button to link with Facebook, the best option would be to try a different browser.  Sometimes Facebook is tr...
Sat, 15 Apr, 2017 at 2:04 AM
How to Find Item ID's?
You can find the item ID by going to the Customer View for the listing.  On your Listings page, under the Manual tab, find the item and under the Tools head...
Wed, 10 Oct, 2018 at 11:30 PM
What does "It looks like you were misusing this feature by going too fast" mean, and how do I fix it?
This is an error message returned by Facebook when they determine that you're doing something too "fast".  This "something" is gene...
Fri, 23 Jun, 2017 at 8:48 PM
My Facebook groups/albums aren't pulling up on Sonlet
In order to populate your Facebook groups and albums, Sonlet needs to communicate with Facebook on your behalf.  In order to do this, you must authorize the...
Wed, 10 Oct, 2018 at 11:31 PM
Scheduled Post is Posting Immediately!
If you are scheduling a post, and it posts immediately, be sure to check that you have selected and highlighted the appropriate date, including month and ye...
Sat, 15 Apr, 2017 at 2:06 AM
Add the Sonlet app to your Facebook Group (Video)
You'll need to make sure that the group you want to post in has the Sonlet app installed before posting to Facebook. This is a new requirement from Fac...
Sun, 23 Sep, 2018 at 7:18 PM
Reappearing Items
Background Some users have reported having sold items popping back up on Facebook (sometimes long after they've sold).  Our engineering team has sp...
Mon, 15 Jan, 2018 at 12:07 PM
Why are my New Items Uploading at the End of an Album?
Facebook orders their items by when they were added. So if you add your new items to an existing sale, the items will be added at the end of the group, not ...
Sat, 15 Apr, 2017 at 2:07 AM
Receiving Notifications from Past Sales
The problem shows up when an anonymous (not logged-in) shopper uses the done shopping button.  It sends emails out for all of their previous claims as well....
Wed, 10 Oct, 2018 at 11:32 PM